Terms
Newstone International Corporation terms are net 30 from the date of our invoice for all credit-approved customers. Any accounts placed for collection will be responsible for all collection costs, legal costs and court costs that are incurred by Newstone.
For all non-credit-approved customers, sample orders, we ask our customers to pay in advance.
Returns
Should an error occur due to Newstone’s misinterpretation or shipping of a customer order, the merchandise is returnable for full replacement providing the error is reported promptly. All merchandise must be sent with a return authorization number given by Newstone’s Customer Service. If the return is not due to an error made by Newstone, the merchandise will be accepted for return with a 15% restocking charge, providing the merchandise is returned within 90 days of shipment. Merchandise that has been in the customer’s possession for over 90 days is not acceptable for return. All returned merchandise must be in Newstone standard packaging and in saleable condition. Custom imprinted products are non-returnable except for defective quality or workmanship.
Minimum Orders
There is a minimum order requirement of $300.00. All orders under this amount are subject to a $30.00 minimum order charge.
Shipping and Tracking Orders
We ship F.O.B. origin via DHL, Fedex, Japan Post depending on the destination. Over-sized heavy items are shipped by sea and truck with freight charges added to your invoice. Items temporarily back-ordered are shipped immediately upon arrival. We make every effort to properly package all orders. The carrier is responsible for goods damaged or lost in transit.
Shipment Policy (Outbound Freight)
Please make sure to inspect shipments at the time of the delivery. Your receiver must note damage or shortages on the delivery receipt. Any damage or shortage of product must be reported to our Customer Service department within two business days of receipt of shipment. We may request pictures of the damaged product. Receiver must hold on to the damaged product for 10 business days for carrier inspection or pick-up.
Claims for damage or shortage to shipments that ship common carrier “collect” must be handled by the customer.
For all collect shipments, customers must supply a valid shipping account number. If the account number is invalid, shipping charges will be invoiced.
Newstone International Corporation terms are net 30 from the date of our invoice for all credit-approved customers. Any accounts placed for collection will be responsible for all collection costs, legal costs and court costs that are incurred by Newstone.
For all non-credit-approved customers, sample orders, we ask our customers to pay in advance.
Returns
Should an error occur due to Newstone’s misinterpretation or shipping of a customer order, the merchandise is returnable for full replacement providing the error is reported promptly. All merchandise must be sent with a return authorization number given by Newstone’s Customer Service. If the return is not due to an error made by Newstone, the merchandise will be accepted for return with a 15% restocking charge, providing the merchandise is returned within 90 days of shipment. Merchandise that has been in the customer’s possession for over 90 days is not acceptable for return. All returned merchandise must be in Newstone standard packaging and in saleable condition. Custom imprinted products are non-returnable except for defective quality or workmanship.
Minimum Orders
There is a minimum order requirement of $300.00. All orders under this amount are subject to a $30.00 minimum order charge.
Shipping and Tracking Orders
We ship F.O.B. origin via DHL, Fedex, Japan Post depending on the destination. Over-sized heavy items are shipped by sea and truck with freight charges added to your invoice. Items temporarily back-ordered are shipped immediately upon arrival. We make every effort to properly package all orders. The carrier is responsible for goods damaged or lost in transit.
Shipment Policy (Outbound Freight)
Please make sure to inspect shipments at the time of the delivery. Your receiver must note damage or shortages on the delivery receipt. Any damage or shortage of product must be reported to our Customer Service department within two business days of receipt of shipment. We may request pictures of the damaged product. Receiver must hold on to the damaged product for 10 business days for carrier inspection or pick-up.
Claims for damage or shortage to shipments that ship common carrier “collect” must be handled by the customer.
For all collect shipments, customers must supply a valid shipping account number. If the account number is invalid, shipping charges will be invoiced.
